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Top Partnership Insight

Design a service model that helps your brand fire on all cylinders

Improve service in ways that impact the bottom line

With customers only visiting every 3-6 months, a service industry client knew they had to optimize every customer experience. By breaking out survey results to employee-level data and layering on financial data, the team successfully launched a management initiative to increase visibility and contact with customers.

Download this insight to learn how the client:

  • Used a key driver analysis to reveal the most impactful areas of opportunity 
  • Launched its "Who's at the Window" initiative to increase manager visibility + contact with customers to 80-90%
  • Increased customer satisfaction scores + upped average ticket prices at locations who met the initiative's goal