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Online Reporting System

Current client reporting system can be accessed here.

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PUX Presentation

Don't ask if you don't intend to act

Close the loop

Brands are giving their customers an outlet to voice their concerns, but aren’t always following through with resolution. Having a process in place to close the loop—with built-in accountability for the teams responsible—is critical for brand image and customer loyalty.
 
Check out this presentation to learn:
  • Paths to guest recovery
  • Effective close-the-loop practices
  • How to take action in your organization
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