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Drive a spirit of competition to close gaps in consistency

Drum up CX program involvement with creative motivators

To spark a renewed company-wide commitment to the customer experience, a restaurant client focused on key improvement opportunities. By launching a “Quest for Excellence” car giveaway competition, they were able to drive program involvement, increase overall satisfaction, and reduce problem occurrence.

Download this insight to learn how the client was able to:

  • Re-engage bottom performing franchisees to help bring up the overall average
  • Demonstrate financial linkage for locations that reduced problems
  • Increase franchisee year-over-year Overall Satisfaction score by 4 points