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Drive business outcomes with AI-driven conversation analytics

How to derive actionable insights from call center interactions at scale

With SMG partnering with conversation analytics leader CallMiner, Charlie Moore, SMG’s VP/GM of CX Solutions, sat down with MJ Johnson, Sr. Director of Product Marketing at CallMiner, to talk about the potential brands can find in AI-driven conversation analytics capabilities.

Watch to learn how conversation analytics helps brands:

  • Capture and catalog unstructured feedback from the end-to-end customer experience at scale
  • Provide actionable insights to improve call center interactions and customer outcomes
  • Report focused feedback that’s customized for the objectives and needs of different teams