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Top Partnership Insight

Drive meaningful change at checkout with tangible + targeted action plan

Improve customer satisfaction with a quicker checkout experience

One UK grocery brand implemented a location-level CX programme with the goal of creating actionable change at the store level. Their SMG team uncovered a key customer pain point—Time Spent at Checkout—was negatively affecting Overall Satisfaction.

Download this Top Partnership Insight award to learn how the client:

  • Encouraged a focus on checkout efficiency
  • Increased Overall Satisfaction by 6 ppts
  • Saw significant increase in like-for-like sales revenue
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