Share a little to learn a lot.
When trying to improve the guest and colleague experience, the more data you can get the better. That's why Pets at Home transitioned from a mystery shop program to a branded CX program that delivers robust customer data in real time—and leads to business changing insights.
Download the case study to see how Pets at Home was able to:
If you experience any problems with the download, you may have to turn off your pop-up blocker and click the Download button again. Thank you for your interest in SMG, and enjoy the read.