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The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020

SMG recognized as a Strong Performer

Forrester’s CFM Wave represents one of the industry’s most thorough and detailed analyses of CFM platform vendors—rating each on 40 criteria covering current offering, strategy, and market presence.

Access a complimentary copy of the report to read thorough profiles on 10 CFM vendors and see detailed breakdowns across numerous criteria, including:

  • Managed and professional services
  • Dashboards and reporting
  • Professionalism