SMG - Getting to the heart of what matters

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English (US)
日本語
English (United Kingdom)

Online Reporting System

Current client reporting system can be accessed here.

Why SMG
SMG’s unique CEM model puts a dual focus on technology and services to help brands turn mountains of data into actionable insights that change business outcomes.
- Overview
- Technology
- Services
- Insights
- Culture
- Partners
A catalyst for change.

We’re as passionate about your business as you are. Discover why we do what we do…and what that means for you.
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Solutions
We're passionate about helping you create superior customer and employee experiences.
It's all here.

Introducing the smg360® app: All of your data. All in real time. All at your fingertips.
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Industries
We share our insights and apply proven best practices that guide leading global organizations with their customer experience measurement.
Mix it up.

Discover how this restaurant used the right recipe to make a big impact on the customer experience.
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Resources
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PUX Presentation

Getting to the heart of what matters

Actionable insight

We provide the insights; you create the change. It’s vital to have an execution strategy in place so you can continue to move your business forward.

Download this workshop to learn:

How to make the most of every presentation
Ways to encourage your team to take action
Client success stories

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