SMG - Getting to the heart of what matters

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English (US)
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English (United Kingdom)

Online Reporting System

Current client reporting system can be accessed here.

Why SMG
As a leading customer experience management (CEM) firm, SMG helps you get smarter about your customers and employees to drive changes that boost customer loyalty and improve business performance
- Overview
- Technology
- Services
- Insights
- Culture
- Partners
A catalyst for change.

We’re as passionate about your business as you are. Discover why we do what we do…and what that means for you.
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Solutions
We're passionate about helping you create superior customer and employee experiences.
It's all here.

Introducing the smg360® app: All of your data. All in real time. All at your fingertips.
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Industries
We share our insights and apply proven best practices that guide leading global organizations.
Mix it up.

Discover how this restaurant used the right recipe to make a big impact on the customer experience.
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Resources
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PUX Presentation

Getting to the heart of what matters

Actionable insight

We provide the insights; you create the change. It’s vital to have an execution strategy in place so you can continue to move your business forward.

Download this workshop to learn:

How to make the most of every presentation
Ways to encourage your team to take action
Client success stories

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