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Online Reporting System

Current client reporting system can be accessed here.

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Case Study

Heinen's Fine Foods harnesses data to maximize associate and customer satisfaction

Combine customer and employee insights to get a holistic view of your brand experience

Heinen’s, a $400 million company with 18 stores, partners with SMG to embrace a datadriven approach to evaluating its business, the satisfaction of its associates and customers, and opportunities for continued growth and success.

Download the case study to learn how Heinen's was able to:

  • Design + implement a unique, engaging employee measurement program
  • Leverage the employee insights to inspire better front-line service
  • Use department-level CX insights to lead the industry on key measures