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Case Study

Heinen's Fine Foods harnesses data to maximize associate and customer satisfaction

Combine customer and employee insights to get a holistic view of your brand experience

To lead the increasingly competitive grocery store industry, you have to be constantly looking for new and innovative ways to provide exceptional service that resonates with guests. Heinen's went a step beyond listening to the customer by syncing up their CX data with an employee engagement program in order to create more top box experiences—on both sides of the register.

Download the case study to learn how Heinen's was able to:

  • Design + implement a unique, engaging employee measurement program
  • Leverage the employee insights to inspire better front-line service
  • Use department-level CX insights to lead the industry on key measures