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Heinen's Grocery Store | Building a culture of appropriate engagement

Break down company walls to create an engaged workforce

Heinen’s is a big proponent of demonstrating equal importance with all roles in the organization—from the leadership team to front-line associates. By leveling the playing field, Heinen’s has created a unified front of team members motivated to provide customers with a positive experience.
Download the presentation to learn how the client:
  • Engaged associates by using data to drive motivation in accomplishing the brand's mission
  • Pulled back the curtain on traditional methods of measurement to get a better understanding of the customer experience
  • Broke out of the traditional supermarket paradigm to focus on inventive food services