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Case Study

How CKE reimagined its contact center to streamline operations + improve the customer experience

Automate and optimize contact center operations for a big impact

Without occasional auditing, CX strategies can grow unwieldy and ineffective. CKE’s use of a third-party contact center and an over-developed case tracking methodology wasn’t producing results relative to expenses.

Download the case study to learn how CKE worked with SMG to:

  • Save time + money
  • Streamline feedback reporting
  • Improve reporting accuracy
  • Increase responsiveness across the organization