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Case Study

How Signet Jewelers optimised online reputation management to strengthen customer relationships + boost digital presence

Engage with online reviews to drive customer engagement + searchability

It can be taxing to keep up with fast-paced, high-volume ratings + reviews channels. Signet Jewelers needed a way to prioritise effectiveness in managing ratings + reviews while controlling the demand on personnel.

Download the case study to learn how Signet worked with SMG to:

  • Close the loop on customer issues
  • Enrich feedback data + gain competitive insights
  • Drive a 235% uplift in customer interactions