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Top Partnership Insight

Integrate data from multiple sources to pinpoint source of customer dissatisfaction

Problems can’t be solved without the holistic CX picture

When one international pizza brand experienced an increase in customer dissatisfaction, franchisees disagreed over the root cause of the issue. By integrating data from the kitchen management solution with SMG’s location-level data, analyses revealed what factors were to blame.

Download this Top Partnership Insight to learn how the client:  

  • Launched an action plan to implement kitchen software at all locations
  • Provided cross-training and guidelines for consistent software use
  • Increased same-store sales growth by 5%