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Top Partnership Insight

Interact with customers at key touchpoints to drive satisfaction + business outcomes

Staff interaction is important even in traditionally low-contact environments

To create a first-class experience for its guests, this QSR brand redeveloped its corporate strategy to include more emphasis on customer support. The initiative, focused on "Feel Good Moments," encouraged staff to have a more customer-centric mindset and deliver a higher level of customer service.
Download the Top Partnership Insight to learn how the brand:
  • Created a new role, responsible for hospitality in the dining room + at the ordering kiosks
  • Saw an increase in spend by 19% for customers supported at the kiosk
  • Drove customer loyalty by improving Recommend, Return, + OSAT scores