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Playbook

Interactive XM Playbook | Healthcare

How healthcare providers can manage patient and employee experiences during COVID-19 + beyond

SMG's exclusive experience management (XM) playbook, with a 3-phased strategy map + interactive status tracker, helps healthcare organizations keep pace with evolving patient + employee expectations—optimizing your XM program to navigate uncertainty with precision and emerge a stronger organization.

Download the playbook for fundamental steps to:

  • Mitigate the damage to protect patients + employees
  • Manage the crisis by adapting effectively to the "new normal"
  • Maximize your XM strategy by future-proofing your program
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