Download Now

Share a little to learn a lot.

Case Study

hmv restores its iconic brand using customer feedback to drive action

Is your brand positioned to win against cross-channel competition?

When you’re able to quantify the impact a great customer experience has on every single transaction, it’s easy to secure organizational buy-in for your CX program. Download the case study to learn how hmv overtook Amazon as the UK’s top physical music and DVD retailer, using customer feedback to understand and deliver on its unique competitive strengths.

hmv’s keys to success:

    • Integrate a cutting-edge CX program that engages all levels of the business
    • Identify differentiators and communicate how they fit into every employee's role
    • Develop a comprehensive, cross-functional plan to improve the guest experience