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Online Reporting System

Current client reporting system can be accessed here.

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Case Study

la Madeleine aligns feedback channels (+ saves money)

A premium guest experience means keeping it authentic

Knowing how critical it was to uphold their commitment to a high-quality guest experience across every touchpoint, la Madeleine took a closer look at their third-party contact center.

Download this case study to learn:

  • How la Madeleine pinpointed the issue
  • Which actions were taken to address the problem
  • How the results impacted the business
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