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Online Reporting System

Current client reporting system can be accessed here.

Best Practice Guide

10 ways to spark field engagement in your CX program

Engaged field teams are critical to sparking + sustaining program impact

Field engagement can be a tricky thing to talk about, partly because it’s so hard to quantify. But it’s a critical discussion every program needs to have regularly and proactively. Because left unaddressed, a disengaged field can lead to more serious conditions detrimental to your brand’s long-term health—including decreased customer loyalty, loss of competitive visit share, and eventually lower comp sales.

Learn how to engage your field teams by:

  •  Breaking down company walls to secure organizational buy-in
  •  Collecting actionable data + connecting it to familiar metrics
  •  Using role-specific reporting tools to find insights + drive action

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