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Online Reporting System

Current client reporting system can be accessed here.

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Top Partnership Insight

Make sure the customer experience doesn't get compromised with the desire to save costs

Use customer feedback to gauge impact of major operational changes

When this retail client switched post couriers for e-commerce sales in order to gain cost efficiencies, they quickly turned to their SMG PostShip data to ensure the customer experience wasn't being negatively impacted. Analysis revealed, however, that despite the new courier's promise to uphold the same level of service, scores were dropping at a staggering rate.
 
Download this insight to learn how the client:
 
  • Used PostShip data to negotiate early contract termination with courier
  • Increased Overall Satisfaction by 12 ppts after reverting to previous courier 
  • Decreased customer complaints to call center + increased positive comments
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