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Top Partnership Insight

Make sure your brand delivers across every touchpoint

Pinpoint opportunities for improvement to meet customer expectations

The holiday season brought an influx of online orders for this restaurant client. To help combat specific issues with the process—from late deliveries to insufficient communication—they implemented changes to better serve the needs of their customers. Their efforts paid off with a 5 point increase in Overall Satisfaction and a 6 point decrease in Experienced a Problem.

Download this insight to learn how the client used SMG PostShip to:

  • Decrease ordering problem occurrence stemmed from communication issues
  • Closely monitor order status update requests
  • Improve the customer’s online ordering experience + increase transactions by 14%