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Top Partnership Insight

Meet + exceed expectations for peak-traffic customers to inspire year-round loyalty

Make a good impression on infrequent customers to get them coming back

With an influx of parents shopping for gifts during peak holiday seasons, this retail client wanted to find ways to deliver loyalty-building experiences that keep these customers coming back throughout the year. 
Download this insight to learn how the client:
  • Pinpointed Availability of Staff and Staff's Product Knowledge as critical measures for these peak customers
  • Used store competition to emphasize the impact of providing assistance + increase staff engagement
  • Increased Overall Satisfaction + key drivers by 4-5 ppts