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Best Practice Guide

Metrics that matter: 11 essential CX reports

11 reports that translate CX data to program investment

To help you bridge the gap between the nitty-gritty and the need-to-know, we've broken down 11 reports guaranteed to help you secure organizational buy-in.

This best practice guide explains how to use your CX program to answer 3 key questions:

  • Where do we stack up against the competition?
  • Is the program improving the business?
  • How can we use the insights to build a data-driven, customer-centric strategy?