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Top Partnership Insight

Not everybody agrees on the best seat in the house

Use country-specific feedback to learn why customers love you—and why they don’t

Even for international chains, one size doesn’t fit all. It’s critical to understand cultural differences when making investments country by country. This beloved restaurant brand was falling short on understanding customer needs in international locations. A multi-country remodel was clearly needed, but they needed to know which store model would have the highest sales potential in each country.

This Top Partnership Insight award explains how the client was able to:

  • Drill down to identify how table position affects satisfaction
  • Get insight on how that correlation varies by market
  • Leverage the information to customize remodels accordingly