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Online reviews: Why you can't afford to ignore them


Your brand’s reputation has a lot at stake when it comes to online reviews and social media posts. Engagement with users has become a customer expectation, but when and how to respond is key.
Download this workshop to learn how to:
  • Properly respond to both negative + social online reviews
  • Identify + report on the right review metrics
  • Effectively distribute review content + metrics across your organization