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Operational risk alerts | Food safety

Identify high-impact, low-frequency events to mitigate operational risk

There are few things that can damage a brand’s image more than foodborne illness. Food safety alerts bring to light these crucial events—identifying potential food safety issues before they hit headlines or become systemic issues.

SMG's AI-powered text analytics platform helps brands:

  • Accurately detect food safety-related comments in customers’ open-ended feedback
  • Use in-platform response to immediately connect with customers + drive problem resolution
  • Identify opportunities to improve food safety best practices + enhance training strategies