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Online Reporting System

Current client reporting system can be accessed here.

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Top Partnership Insight

Put your best food forward to prep for peak season

Ramp up staff training + get creative with additional workforce

Knowing that the upcoming holiday season would bring an increase in traffic, this retail client asked their SMG team for insight on last year's peak season performance and their biggest opportunities to improve the customer experience. The brand discovered they were lagging in Availability of Assistance and Checkout Experience when compared to SMG's industry benchmarks.
 
Download this Top Partnership Insight award to learn how the brand:
  • Hired friends + family of staff to assist with floor tasks during high-traffic days
  • Ramped up training with emphasis on customer assistance + checkout experience
  • Increased comp sales + key measure scores
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