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Quantify your CX benefits to demonstrate outcomes, program maturity, + ROI

Value-proving best practice CX insights from Forrester, SMG, and industry leaders

CX practitioners often struggle with translating program success into value proof points that drive ongoing investment. Yet when tangible CX benefits are clear to leaders, brands are able to achieve long-lasting program maturity and gain support for customer-centric strategies.

In this 45-minute on-demand webinar, CX and research experts from Forrester, SMG, and Hand & Stone Massage and Facial Spa discuss:

  • Recent Forrester research on the state of VoC programs
  • How tangible outcomes contribute to program maturity + support for customer centric strategies
  • Real-world success stories on delivering ROI through CX insights