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Top Partnership Insight

Reallocate resources to improve CX without major investment

Combat heavier store traffic with existing staff

When a discount home décor chain experienced a sudden drop in customer satisfaction, their CX team discovered environmental and cultural metrics (Encountered an Associate, Store Cleanliness, and Ease of Moving Through Aisles) were lowest on weekends—when traffic was highest. 

Download this Top Partnership Insight to learn how the client:

  • Reallocated staff hours from weekday to weekend shifts
  • Avoided increased labor hours + added cost
  • Increased satisfaction across three key metrics