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Online Reporting System

Current client reporting system can be accessed here.

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Top Partnership Insight

Set yourself up for success to deliver on customer expectations

Improve communication to drive satisfaction with delivery timeliness

To compete with Amazon's two-day shipping for Prime members, this sporting goods retailer turned to their SMG team for a cost-effective way to move their online business forward. Post-fulfillment data revealed satisfaction with timeliness was 21 ppts higher when customers were highly satisfied with information about shipping and delivery.
 
Download this Top Partnership Insight award to learn how the client:
  • Tested an estimated delivery window instead of a specific date
  • Improved communication + customer perception of delivery timeliness
  • Increased online sales, key measure scores, + online conversion rate
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