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Top Partnership Insight

Shoppers spend more when brands execute on service standards

Use your location CX data to create department-level action plans

This upscale department store's customers appreciate the level of assistance they receive, particularly those shopping high-demand departments. Company leaders knew store managers and associates weren’t consistently practicing the increased level of assistance, which presented an opportunity to create more engaging interactions with customers.

This Top Partnership Insight award explains how the client was able to:

  • Quantify the difference between Satisfied + Highly Satisfied customers
  • Determine what drves satisfaction in each department
  • Increase average spend with department-level service standards

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