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Best Practice Guide

SMG Best Practices Brief: Digital DIY feedback

Control the creation, targeting, + deployment of your experience feedback

Designing and launching self-service digital feedback is a powerful asset to any experience management (XM) program. With the right DIY strategy, technology, and support, organizations have more control over how they engage—creating smarter touchpoints, more relevant interactions, and richer insights.

Download the one-pager to learn:

  • 5 ways to optimize your digital DIY feedback
  • How to create winning surveys across channels
  • Best practices for leveraging feedback data into actionable insights