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SMG InForm

Learn how digital comment cards allow you to tap a new source of consumer insights

Consumers reach out across channels for a variety of reasons—some good, some not. But the bottom line is this: by voicing their opinions, they’re giving you an opportunity to know more and do better. SMG InForm expands these opportunities by providing an open channel for consumers to deliver feedback directly through your brand’s website.

SMG InForm enables brands to:

  • Collect unsolicited consumer feedback at the brand and store levels
  • Integrate with other streams of CX data on SMG’s reporting website
  • Sync with SMG Alert and Text Analytics to track and resolve issues