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SMG RatingsTrack

Listen and respond to location-level ratings + reviews

When it comes to customers, every brand wants to be a good listener. But whether it’s through a Yelp review or Google rating, customers are more often talking about you — not to you. And their opinions have become a crucial step in the consumer journey. Most brands have a system in place for monitoring these channels at the brand level, but that’s not always actionable at the location level. SMG RatingsTrack helps clients engage with customers and resolve issues faster to develop and maintain a positive brand reputation.
RatingsTrack enables clients to:
  • Get an aggregated view of ratings + reviews to maintain a single source of CX insights
  • Use location-level competitive benchmarks to see where they stack up
  • Respond to reviews in-platform for a more effective close-the-loop process