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SMG SocialView

Turn social chatter into CX insights—at the location level

When it comes to customers, every brand wants to be a good listener. But whether it’s through reviews or social posts, customers are more often talking about you—not to you. And their opinions have become a crucial step in the consumer journey. Most brands have a system in place for monitoring these channels at the brand level, but that’s not always actionable at the location level. That’s why we designed SMG SocialView to help clients tune out the noise and dial into insight.

SocialView enables clients to:

  • Put location-level insights from social + review sites alongside other CX data
  • Get an aggregated view of consumer feedback across channels
  • Close the loop efficiently + effectively with streamlined alert management
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