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Top Partnership Insight

Take bold action from day one to establish an early expectation for excellence

When it comes to getting an early read on CX, time is money

Having gone a year without measuring the customer experience in the UK market, this restaurant client was keen to close that knowledge gap as soon as possible. Immediately after launching their SMG VisitView program, they uncovered inconsistencies across the estate. No stranger to making bold moves, they knew they needed to send a clear message to the field by taking quick, decisive action.
Download this insight to learn how the client:
  • Made a critical move by closing down underperforming stores for 2 days
  • Launched intensive initiative focused on staff training + physical improvements to stores
  • Saw major uptick in like-for-like sales + Overall Satisfaction score