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Video

Text analytics that reads between the lines

Gain insights from millions of customers all at once

Understanding the emotion behind your customer datasets is critical to delivering better experiences. And as the technology continues to evolve, it’s clear that the best way to get a nuanced understanding of customers’ emotions is to pair cutting-edge text analytics technology with quantitative insights.
 
Check out this video to see how SMG's text analytics technology:

  • Provides top-tier accuracy on customer sentiment
  • Turns open-ended feedback into defined insights + critical context
  • Offers multi-source reporting, unlimited real-time data, advanced filters, + elasticsearch
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