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The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

SMG rated as a Strong Performer "acting as a trusted partner that helps clients go from data to insights and then action."

The Forrester Wave evaluates nine top customer feedback management (CFM) vendors—identified by Forrester as having a comprehensive technology offering, strong market presence, and interest from Forrester clients. Assessed against 40 criteria and across categories of current offering, strategy, and market presence, SMG is noted by Forrester for "acting as a trusted partner that helps clients go from data to insights and then action."

Click here to view a video message from our Chairman +
CEO Andy Fromm.

Download the full report to read more about how SMG performed in the evaluation:

  • The highest possible score in the professional service
    offerings criterion
  • Empowering clients with actionable insights
    and strong partnerships
  • Reference clients reporting that they chose SMG for its insights, benchmarking, reporting, and client service
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