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The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021

SMG advances into Leader category of Forrester’s CFM Wave

Forrester’s CFM Wave represents one of the industry’s most thorough and detailed analyses of CFM platform vendors—rating each on 33 criteria covering current offering, strategy, and market presence.

Access a complimentary copy of the report to read thorough profiles on 12 CFM vendors and see detailed breakdowns across numerous criteria, including:

  • Drives revenue /impacts business and CX
  • Execution and delivery on roadmap
  • Services strategy