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The state of patient experience

With patient expectations on the rise, healthcare providers need to up their game

The healthcare system is evolving quickly, and providers need to shift priorities to keep up—it’s now all about the overall patient experience. The Beryl Institute and SMG’s healthcare division Catalyst Healthcare Research collaborated in an important research initiative to determine what healthcare organizations are doing to improve the patient experience.

Download the report to read about these key findings:

  • Focus and investment on the patient experience is growing and now an integral part of our healthcare system
  • When patients remain the top focus, employee engagement increases, making it a central driver in experience efforts
  • Leadership must be fully invested and engaged in the patient experience program for it to be successful
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