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Executive Brief

The state of the delivery experience

7 trends for the new era of food delivery

A global pandemic has only heightened the focus on convenient options—and restaurants are meeting that demand with expanded delivery options. In this latest installment in the longest-running study of food delivery research, we analyze consumer behavior and feedback to reveal 7 food delivery trends restaurants can use to improve the delivery experience and drive business outcomes.

Download the executive brief to learn:

  • What’s the cost of a bad third-party delivery experience?
  • Which providers are most preferred by consumers?
  • Is third-party delivery cannibalizing restaurant business?