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Top Partnership Insight

To engage franchisees, find innovative ways to bring your CX programme to life

Send a clear message to all members of your team: Customer feedback matters

A restaurant client, comprised fully of franchised operations, needed to demonstrate the value of its CX programme and drum up engagement. By zoning in on specific key drivers and launching its “Fantastic 4” campaign, they were able to increase Overall Satisfaction by 12 points.

Download this insight to learn how the client was able to:

  • Identify the key drivers of customer satisfaction
  • Put a strategy in place for operational excellence
  • Secure buy-in by linking CX scores to financial results