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Share a little to learn a lot.

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Turn open-ended CX feedback into next-level insights

Text analytics

SMG’s text analytics (TA) is designed to be accurate, powerful, and deliver next-level insights so you gain a deeper understanding of the customer experience.
Check out this workshop that showcases our recently enhanced TA technology that includes:
  • Multi-sourced reporting that collects open-ended customer feedback across all touchpoints
  • Unlimited real-time data, advance filters, elasticsearch, + more
  • A look at what's next in TA advancement