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Online Reporting System

Current client reporting system can be accessed here.

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PUX Presentation

Turn open-ended CX feedback into next-level insights

Text analytics

SMG’s text analytics (TA) is designed to be accurate, powerful, and deliver next-level insights so you gain a deeper understanding of the customer experience.
 
Check out this workshop that showcases our recently enhanced TA technology that includes:
 
  • Multi-sourced reporting that collects open-ended customer feedback across all touchpoints
  • Unlimited real-time data, advance filters, elasticsearch, + more
  • A look at what's next in TA advancement
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