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Online Reporting System

Current client reporting system can be accessed here.

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Top Partnership Insight

Use market-level insights to drive global consistency without major investment

Create a consistent customer experience to drive satisfaction + loyalty

When SMG VisitView data revealed inconsistent performance across markets, this service client knew it had to make some improvements. Looking for ways to have the biggest impact without making a huge financial investment, they focused their efforts on utilizing current resources to increase Speed of Visit on weekends.
 
Download this insight to learn how the client:
 
  • Used smg360 reporting website to identify + distribute cost-effective opportunities
  • Shifted resources + scheduled tenured staff to work busy weekend shifts
  • Increased weekend Overall Satisfaction by 9 ppts
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