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Online Reporting System

Current client reporting system can be accessed here.

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Top Partnership Insight

Use product-level insights to drive brand-level success

Implement customer feedback to help improve new products

To accommodate a more health-conscious customer base, this restaurant client rolled out zucchini noodles as a low-carb option to test markets. Early analysis of the product-specific feedback revealed the new item wasn’t quite hitting the mark with customers.
The brand decided to make big changes to the product before a system-wide rollout.

Download this insight to learn how the client:

  • Used text analytics to uncover drivers of dissatisfaction with a new product
  • Implemented CX feedback to make major product changes to satisfy customers
  • Achieved their best quarterly sales performance in 6 years after a system-wide rollout