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Online Reporting System

Current client reporting system can be accessed here.

Resources

Metrics that matter: 11 essential CX reports

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Featured Resources

  • la Madeleine aligns feedback channels (+ saves money)

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  • 6 tips for keeping your CX survey on pace with other customer touchpoints

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  • 7 ways to validate your CX program (that will also drive your bottom line)

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Case Study

6 months in, location analytics shed light on Lidl's U.S. expansion

Case Study

la Madeleine aligns feedback channels (+ saves money)

Case Study

Heinen's Fine Foods harnesses data to maximize associate and customer satisfaction

Case Study

Firehouse Subs blazes a trail to excellence with the help of its SMG partnership

Case Study

Caribou Coffee builds a winning culture with five key employee engagement practices

Case Study

New Seasons Market inspires field engagement with new CX strategy

Case Study

Domino’s UK combines 7 key ingredients to engage franchisees in CX programme

Case Study

What makes a shopping experience incredible?

Case Study

Valvoline uses customer satisfaction program to build trust

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