As a leading customer experience management (CEM) firm, SMG helps you get smarter about your customers and employees to drive changes that boost customer loyalty and improve business performance
We’re as passionate about your business as you are. Discover why we do what we do…and what that means for you.
We're passionate about helping you create superior customer and employee experiences.
Introducing the smg360® app: All of your data. All in real time. All at your fingertips.
We share our insights and apply proven best practices that guide leading global organizations.
Discover how this restaurant used the right recipe to make a big impact on the customer experience.
4 ways to boost business outcomes with online reputation management
Transform CX insights from industry buzzword to business-changing ROI
Why an insights-driven CEM program is vital in today's customer-centric healthcare
Integrate a seamless digital + in-store experience to drive cross-channel conversion
Connect the employee-customer dots for richer insights