Current client reporting system can be accessed here.
As a leading customer experience management (CEM) firm, SMG helps you get smarter about your customers and employees to drive changes that boost customer loyalty and improve business performance
We’re as passionate about your business as you are. Discover why we do what we do…and what that means for you.
We're passionate about helping you create superior customer and employee experiences.
Introducing the smg360® app: All of your data. All in real time. All at your fingertips.
We share our insights and apply proven best practices that guide leading global organizations.
Discover how this restaurant used the right recipe to make a big impact on the customer experience.
Anatomy of a true CX insight
Sharpen your strategy to win at third-party delivery
Close the loop with customers to improve business outcomes
Why an insights-driven CEM program is vital in today's customer-centric healthcare
Connect the employee-customer dots for richer insights