As a leading experience management (XM) firm, SMG helps you get smarter about your customers and employees to drive changes that boost loyalty and improve business performance
We’re as passionate about your business as you are. Discover why we do what we do…and what that means for you.
We're passionate about helping you create superior customer and employee experiences.
Introducing the smg360® app: All of your data. All in real time. All at your fingertips.
We share our insights and apply proven best practices that guide leading global organizations.
Discover how this restaurant used the right recipe to make a big impact on the customer experience.
The Total Economic Impact™ Of The smg360® Customer Experience (CX) Solution
How Party City enhanced its cross-channel XM strategy to create a more seamless customer experience
smg360® customer experience management platform
The state of the delivery experience
Interactive XM Playbook | Healthcare
Interactive XM Playbook | Restaurant
Interactive XM Playbook | Retail
Interactive XM Playbook | Grocery