At SMG, we are obsessed with helping organizations deliver a superior customer and employee experience. We share our extensive knowledge—rooted in the deepest category expertise and broadest benchmarks—so you can turn all customers into highly satisfied customers, employees into brand advocates, and increase overall brand performance. Our unique team and technology mix digs deeper into an evolving customer landscape.
Your customers are everywhere, reflecting a true omnichannel experience. They're purchasing from, interacting with, and sharing reviews about your brand. And we can reach them all.Learn More
Track behavior, attitudes, and experience in a new way, uncovering the deeper story behind a non-purchase for a more holistic look at your brand's reputation and performance.Learn More
Your brand starts from within. Connect with your employees to reveal the relationship between their experiences and the experience they deliver to your customers.Learn More
Real-time and role-based. Configurable and cohesive. Mobile optimization and an integrated reporting app. Our decades of experience ensure we deliver the most valuable information to the right people in the best way to drive change and enhance your business.
Download the report to see 5 things every great brand knows about the customer experience.