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Online Reporting System

Current client reporting system can be accessed here.

Solutions

Your platform for success.

To win in business, it’s critical to understand and act on the motivations and expectations of your customers and employees. To do that well you need integrated customer experience management (CXM) and employee experience management (EXM) programs to measure and manage all omnichannel touchpoints. Our customer feedback management (CFM) platform serves your entire enterprise with a robust set of VoC capabilities including: feedback collection, integration of feedback with other data in a centralized data hub, analysis, reporting, action management, and closed-loop alerting technology.

The SMG Advantage

customer experience
Customer Experience

Your customers are everywhere, reflecting a true omnichannel experience. They're purchasing from, interacting with, and sharing reviews about your brand. And we can reach them all.

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brand research
Brand Research

Track behavior, attitudes, and experience in a new way, uncovering the deeper story behind a non-purchase for a more holistic look at your brand's reputation and performance.

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employee engagement
Employee Engagement

Your brand starts from within. Connect with your employees to reveal the relationship between their experiences and the experience they deliver to your customers.

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Reporting + Analytics

Real-time and role-based. Configurable and cohesive. Mobile optimization and an integrated reporting app. Our decades of experience ensure we deliver the most valuable information to the right people in the best way to drive change and enhance your business.

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Five Things We've Learned

Download the report to see 5 things every great brand knows about the customer experience.

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