When customers experience your brand at the location level, we want to get the word out. Trumpet Ratings uses authenticated customer feedback to share the day-to-day service you provide. We draw from SMG-validated CXM surveys—including our location-based mobile research app, SurveyMini®—to push review content to our own trumpetratings.com site and directly to your own local web pages. Designed for the way customers search, Trumpet Ratings can improve your SEO efforts while giving consumers information they can trust.
Drawing on a high volume of validated customer feedback collected through customer experience management surveys and SurveyMini, Trumpet Ratings shows a positive, accurate view of the customer experience and lets your customers tell other consumers what it’s really like to experience your brand at the location level.
With the Trumpet widget, you’re able to push customer-generated content to each of your brand’s location pages. That means when consumers find you online, they’ll get an accurate view of your brand from a representative cross-section of your customer base—not just the extremely positive or negative feedback that’s often found on most ratings sites.
Google describes the moment consumers search your category as the “Zero Moment of Truth.” That’s because they aren’t just searching—they’re looking to buy. With the structured review data and the trusted web of backlinks between Trumpet Ratings and your location pages, you’re able to improve local search rankings and augment your existing SEO strategies.
5 ways to take action on customer reviews