Your employees have a unique view of your brand and how it interacts with your customers. Their thoughts, actions, and ideas drive their success...and yours. Understanding the employee experience (EX) allows you to improve employee retention, provide better service to your customers, and increase sales performance. We deploy our proven employee engagement model and methodologies so you don’t have to start from scratch, with links to business outcomes and analysis of how overall engagement impacts your business.
Combining customer and employee feedback drives long-term financial success
Investing in the employee experience drives long-lasting improvements to your business and the experiences you provide customers. But without an employee experience (EX) program that's measuring the employee journey and tying results back to business outcomes, it can be difficult to identify the actions needed to attract, develop, and retain top talent.
Listen to your employees to drive organizational change. SMG Associate Voice® delivers a comprehensive program that assesses engagement and turns insights into results.LEARN MORE
Short and strategic, pulse surveys let you connect with front-line employees to quickly measure and improve performance during critical periods.Learn More
A new hire goes beyond day one and involves your entire organization. Our onboard offering measures the impact of your recruiting, training, and leadership support activities.LEARN MORE
It's time to view turnover differently. Let us help you identify what makes employees stay or leave, and offer insights into what types of employees best fit your values.LEARN MORE
We make it easy to collect and report high volumes of more accurate data so you can connect with employees on a more personal level.
Get to the why behind the numbers. Open-ended comments could have something in common. We look for patterns and create structure to understand the context of your data.
When survey responses require real-time action, we let you know. Whether it's a reason to celebrate or an employee-specific issue, instant notification drives prompt resolution.
Take the guesswork out of understanding and correcting low scores. We create proactive responses to "Now what?" by developing specific action plans administered and managed through the smg360 reporting website.
Understand the employee experience—from both sides of the register.
Happy employees pay off with happy customers. An effective engagement program consistently leads to better financial results, because locations with higher engagement have more highly satisfied, loyal customers recommending the business to others.
Among employees in grocery, retail, and restaurant industries, rewarding work is the number one driver of engagement across organizations, no matter the job or title. They engage more with work that means something, takes advantage of the talents they have, and provides opportunities to learn and grow.
As millennials enter the job market, they’re less willing to make a long-term commitment to an organization. But there’s nothing unique about what drives them. Like everyone else, they want rewarding work that allows them to use their skills, learn new ones, and grow within the company.
What drives your associates? Hint: it’s not level of pay! Employees want to feel that they are making a difference. When asked to weigh in on factors that promote or detract from engagement, disengaged employees consistently voiced a desire to receive more managerial support and more recognition for their hard work.
Don’t ask if you don’t intend to act! When employers start acting on employee feedback—whether through change, improvement, or simply meaningful response—engagement levels improve dramatically. Go beyond a baseline survey with a program that follows through with goal-setting, action-planning, and pulse surveys.
5 essentials for winning with employees (and customers)
Essential elements of a successful employee engagement program